Cancellation and Refund Policy

Thank you for shopping at Grease Gun India! We strive to ensure that you are completely satisfied with your purchase. Please review our Cancellation and Refund Policy below to understand the conditions under which returns, exchanges, and refunds are applicable.

1. Cancellation Policy

You may cancel your order at any time before the order is shipped. To cancel your order:

  • If you have not received a shipping confirmation: You can cancel your order directly by contacting our customer support team at [Insert Contact Email or Phone Number].
  • If your order has already been shipped: Once the order is dispatched, it cannot be canceled. However, you can request a return once you receive the product, following the guidelines in our Return Policy.

Please note that orders once shipped are non-cancellable.

2. Return Policy

If you are not fully satisfied with your purchase, you may return the product under the following conditions:

  • Returns must be requested within 7 days from the date of delivery.
  • Products must be unused, in their original condition, and in the original packaging.
  • Return requests must be submitted via email at [Insert Contact Email] with your order number and the reason for the return.

Please Note: The following items are non-returnable:

  • Customized or personalized products.
  • Products marked as non-returnable on the product page.
  • Products damaged due to misuse or improper handling after delivery.

3. Refund Policy

Once we receive your returned product and confirm that it meets the return conditions, we will process your refund. The refund will be credited to the original method of payment within 30 business days.

Please note the following:

  • Refunds are issued after the product has been returned and inspected by our team.
  • Shipping charges are non-refundable.
  • The refund amount will be for the price of the product, excluding any shipping and handling fees unless the return is due to an error on our part.

4. Damaged or Defective Products

If you receive a damaged or defective product, please notify us within 7 days of receiving your order. We may offer:

  • A replacement of the damaged/defective item.
  • A full refund if the product cannot be replaced.

To proceed, please send us the following:

  • Your order number.
  • Photos of the damaged or defective product.
  • A brief description of the issue.

5. Exchange Policy

Currently, we do not offer exchanges. If you wish to exchange a product, you will need to return the item and place a new order for the desired product.

6. Shipping Charges for Returns

  • If the return is due to a product defect, damage, or an error on our part, we will cover the return shipping charges.
  • If the return is due to personal preference (e.g., wrong size, change of mind), the customer will bear the cost of return shipping.

7. How to Initiate a Return/Refund Request

To initiate a return or refund request, please follow these steps:

  1. Contact Us: Send an email to [Insert Email] with your order number, reason for return, and any relevant photos (if applicable).
  2. Wait for Authorization: Our team will respond within 7 business days with instructions on how to proceed with your return.
  3. Return the Product: Send the product back to the address provided by our team.
  4. Refund Process: Once the return is received and inspected, we will initiate the refund to the original payment method.

8. Contact Us

If you have any questions regarding our Cancellation and Refund Policy, feel free to contact us at:

Grease Gun India
Email: complaint@greasegunindia.com
Phone: 9998543366
Address: Rajkot India